Your data, your choice

Delete Your Account & Data

You can ask us to permanently delete your Traccoon account (com.traccoon.mobile) and the personal data tied to it. Here's exactly how, what gets removed, and what may be retained.

1

Request deletion

Send a deletion request from the email address on your account so we can verify and locate it. Choose either method below:

We respond to verified requests within 30 days. We may ask you to confirm your identity before deleting data.

02

What gets deleted

  • Your account and login credentials.
  • Your profile information — name, email, and phone number.
  • Your fitness data — body measurements, workout logs, nutrition / macro entries, water logs, body-composition goals, and any lab reports you uploaded.
  • Your AI history and any content you submitted to AI features.
  • Your notification tokens and in-app notifications.
03

What may be retained (and why)

Certain records may be kept where required by law or for legitimate business purposes — most commonly transaction and payment records retained by your gym for accounting and tax compliance. These are kept only as long as legally required and are never used for any other purpose.

Membership and booking records held by your gym are governed by that gym's own retention rules. If you want those removed too, ask your gym directly, or mention it in your request and we'll help coordinate.

04

What happens after deletion

  • Your account is permanently disabled — you can no longer log in.
  • Deleted personal data cannot be recovered.
  • You will stop receiving all notifications and emails from Traccoon.
  • If you want to use Traccoon again later, you would need to create a new account.
05

Just want to stop notifications?

You don't have to delete your whole account. To stop reminders and alerts, open Settings → Notifications in the app and turn them off. Your account and data stay intact.

See also our Privacy Policyfor full detail on what we collect and how it's protected.