Terms of Service

Traccoon ("we", "us", "our") provides gym-management software, a member mobile application, and AI-powered fitness tools (collectively, the "Service"). In these terms:

• "Gym" — a fitness business that subscribes to Traccoon to manage its operations and members.
• "Member" — an individual whose account is administered by a Gym on the platform.
• "Individual subscriber" — a person who subscribes directly to Traccoon's AI features without a Gym.
• "You" — any of the above, in the role that applies to you.

• You must be at least 16 years old to use the Service.
• You must provide accurate information and keep your login credentials confidential. You are responsible for activity under your account.
• Gym staff accounts are provisioned by the Gym owner, who is responsible for assigning appropriate roles and permissions.
• Notify us immediately at the contact below if you suspect unauthorized access to your account.

Traccoon is the software platform — your Gym is your service provider. Memberships, pricing, class schedules, personal-training packages, freezes, and in-gym purchases are offered and administered by your Gym, not by Traccoon. Payments you make at or to your Gym (cash, Whish, wallet top-ups, store purchases) are transactions between you and the Gym; refunds and disputes for those are handled by the Gym under its own policies.

• Gym plans — billed monthly or yearly per the plan you select. Plan limits (members, staff, branches) apply as described at purchase. Yearly plans are discounted and billed up front.
• Individual AI subscriptions — billed monthly and include a monthly allowance of AI credits.
• AI credits — consumable units spent on AI actions (coach messages, lab analysis, food scans, plan generation). Per-action costs are shown in the app and may be adjusted with notice. Credits have no cash value and are non-transferable.
• Renewals & cancellation — subscriptions renew automatically until cancelled. You can cancel anytime; access continues until the end of the paid period.
• Refunds — fees already paid are non-refundable except where required by law or where the Service was materially unavailable due to our fault, in which case contact us and we will make it right (refund or credit, at our discretion).
• Price changes — we may change pricing with at least 30 days' notice; changes apply from your next billing cycle.

AI models can make mistakes. Estimates (portions, macros, extracted lab values) may be inaccurate, and you are responsible for verifying anything you rely on.

You agree not to:

• Use the Service for anything unlawful, or to upload content you have no right to share.
• Attempt to access another gym’s or another user’s data, probe, scan, or test the vulnerability of the Service, or bypass authentication or rate limits.
• Resell, sublicense, or white-label the Service except as expressly permitted by your plan.
• Scrape the Service, reverse engineer it, or use it to build a competing product.
• Abuse AI features (e.g., automated bulk requests) or attempt to manipulate credit accounting.
• Upload malicious code or content that is abusive, harassing, or infringes the rights of others.

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

You retain ownership of the content you upload — photos, lab reports, measurements, logs. You grant us a limited licence to host, process, and display that content solely to operate the Service for you (including sending it to our AI processor to generate your results, as described in the Privacy Policy). We do not sell your content or use it to train third-party models.

The Service — including software, design, branding, exercise and pose libraries, and documentation — is owned by Traccoon and protected by intellectual-property laws. Gyms receive a limited, non-exclusive, non-transferable licence to use the Service for their business during their subscription. White-label branding applies to the Gym's identity presentation only; the underlying platform remains ours.

• We target high availability but do not guarantee uninterrupted operation; maintenance, upgrades, and factors beyond our control can cause downtime.
• We may add, change, or remove features. If a change materially reduces core functionality you paid for, you may cancel and receive a pro-rata credit for the unused period.
• Third-party services we depend on (hosting, AI models, payment rails, push notifications) may impose their own limits or interruptions.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, secure, or that AI outputs will be accurate or suitable for your purposes.

To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; (b) our total aggregate liability for any claim arising out of the Service is limited to the amounts you paid to Traccoon in the 12 months before the event giving rise to the claim; and (c) we are not liable for personal injury arising from exercise you choose to perform — see the Medical & AI Disclaimer. Nothing in these terms excludes liability that cannot be excluded by law.

If you are a Gym, you will indemnify and hold Traccoon harmless from claims brought by your members, staff, or third parties arising from your use of the Service, your facilities or services, or your violation of these terms or applicable law.

• You may stop using the Service and cancel your subscription at any time.
• We may suspend or terminate access for material breach of these terms, non-payment, or where required by law.
• On termination, your right to use the Service ends. You may request export or deletion of your data — see Account & Data Deletion.
• Sections that by their nature should survive (IP, disclaimers, liability limits, indemnity, governing law) survive termination.

These terms are governed by the laws of the Republic of Lebanon, without regard to conflict-of-law rules. The courts of Lebanon have exclusive jurisdiction over disputes arising from these terms or the Service, except where mandatory consumer-protection law in your country of residence provides otherwise.

We may update these terms from time to time. We will post the updated version here and revise the "Last updated" date above; material changes will be highlighted in the app or by email. Continued use of the Service after changes take effect constitutes acceptance.